REFRIGERATION, HVAC & FACILITIES SERVICE TECHNICIAN
Position Description
📍 Location: Lower Hutt, Wellington
📅 Revision Date: 9th August 2025
ABOUT FMS
FMS (Food Machinery Services Ltd) is a leading provider of commercial food machinery and facility maintenance solutions. With over 70 years of collective expertise, we specialise in food equipment installation, repairs & preventative maintenance in electrical, mechanical, refrigeration and HVAC, plumbing, gas, stainless steel fabrication, and now also provide commercial plant and light building maintenance.
Our brand promise: “Fix things right the first time.” We take pride in delivering reliable, customer-first service that ensures seamless operations for our clients.
As we expand, we are looking for skilled professionals who align with our values of integrity, accuracy, professionalism, safety, and lasting solutions.
POSITION OVERVIEW
We are seeking an experienced Refrigeration & HVAC Technician to join our expanding team. While based from our Lower Hutt workshop, this is predominantly a mobile service role, travelling to service clients across Wellington, Wairarapa, and Manawatu.
The position is primarily focused on refrigeration and HVAC, so we require a fully qualified technician in these areas. In addition, we are ideally looking for someone who also holds an EST qualification (or is willing to undertake the training to achieve this). This dual skill set enables you to not only deliver refrigeration and HVAC services but also assist with and learn some of the basic servicing of our clients’ specialised machinery – full training will be provided.
This role is varied and always interesting, with opportunities to work independently as well as alongside a well-oiled, supportive team where everyone helps each other in the true essence of teamwork. As FMS provides 24/7 callout services, participation in a callout roster (with additional allowances and payments) is a requirement.
KEY RESPONSIBILITIES
⚙ Technical Duties & Service Excellence
Conduct installation, maintenance, and repairs on refrigeration, HVAC and facility equipment.
Troubleshoot and diagnose mechanical and electrical faults efficiently.
Perform Planned Preventative Maintenance (PPM) to minimize breakdown risks.
Research and source replacement parts and solutions for repairs.
Document all job activities using company software and mobile apps.
🔍 Diagnostics & Problem Solving
Investigate primarily refrigeration & HVAC mechanical & electrical failures and root causes to recommend and implement robust solutions.
Recommend service regimes, component upgrades or part replacements to improve equipment longevity.
🤝 Customer Engagement & Relationship Building
Provide professional, customer-centric service, aligning with FMS’s brand value: "Great to deal with."
Communicate effectively with clients, ensuring transparency about repairs, recommendations, and service expectations.
Offer expert guidance and solutions, reinforcing FMS’s reputation for high-quality service and operational excellence.
👷♂️ Health, Safety & Compliance
Identify and report any Health & Safety risks, including machinery guarding concerns.
Comply with all workplace safety regulations and company policies.
Ensure 100% reporting of incidents or accidents to support a culture of safety.
👥 Team Collaboration & Knowledge Sharing
Work collaboratively with the FMS team and management to ensure service efficiency.
Assist in training and mentoring junior technicians.
Participate in on-call rotations as required.
🚗 Company Vehicle & Equipment Responsibility
If assigned a company vehicle, ensure it is maintained in a clean, safe, and roadworthy condition.
Notify management of WOFs, registration renewals, and road user charges to ensure compliance.
Properly utilize fuel cards, which also cover vehicle wash expenses.
📋 Other Duties
Support other FMS technicians & fabrication/installation projects as & when needed.
Undertake other responsibilities as delegated by management.
KEY PERFORMANCE INDICATORS (KPIs)
📊 Billable Hours: Maintain 85% billable time.
💰 Job Profitability: Average margin of 50% or higher.
⭐ Client Feedback: Positive client feedback with minimum satisfaction score of 4.5/5.
⚠ Safety Compliance: 100% reporting of safety incidents and issues.
🛠 Work Efficiency: Deliver timely turnarounds and minimize rework.
🔧Technical Efficiency: Achieve 90%+ first-time fix rate on service calls.
⏰Response Time: Maintain company set response times for urgent repair requests.
📋 Documentation Accuracy: 100% completion of service records within the company’s system.
IDEAL CANDIDATE PROFILE
Technical Skills & Experience:
✔ Trade qualification in electrical, mechanical, or a related field (or equivalent experience).
✔ NZ trade qualification in Refrigeration & HVAC (or equivalent).
✔ Current EAS/EST qualification preferred (or willingness to train towards).
✔ Proven experience with refrigeration & HVAC installation, servicing, and repairs.
✔ Strong diagnostic and problem-solving skills for electrical and mechanical issues.
✔ SiteSafe passport (or equivalent H&S training).
✔ Working at Heights and EWP (Elevated Work Platform) certified training preferred.
✔ Current clean NZ driver’s licence.
✔ Excellent communication skills – verbal, written, and customer-facing.
✔ Ability to work independently while contributing to a strong team culture.
✔ Commitment to safety, integrity, and high-quality workmanship.
✔ Familiarity with PPM programs and 24/7 emergency breakdown services.
Personal Attributes:
✔ Customer-first mindset – committed to delivering an outstanding service experience.
✔ Reliable & detail-oriented – ensuring jobs are completed efficiently and accurately.
✔ Proactive & solutions-driven – identifying long-term fixes, not just quick repairs.
✔ Safety-conscious – prioritising compliance and workplace safety at all times.
✔ Self-starter - with a solution-focused mindset.
✔ Practical and detail-driven - takes pride in quality workmanship.
✔ Strong communicator with a client-first attitude.
✔ Safety-conscious and team-oriented.
WORK SCHEDULE
⏰ Standard Hours: Monday to Friday, 7:30 AM – 4:00 PM (40 hours/week).
📅 Flexible Work Times: Work may vary between 7:00 AM – 5:00 PM based on operational needs.
💼 Overtime: Available as needed. ⏱ Overtime: As required
📲 On-Call Duties: Required as part of the team’s rotating on-call roster.
WHAT WE OFFER
💲 Competitive Pay Rate: Dependent on skills of the individual (minimum 40-hour work week)
🚗 Company Vehicle – Fully equipped for work-related travel.
📈 Career Growth – Ongoing training and professional development.
👥 Supportive Team Culture – Work alongside skilled professionals in a collaborative environment.
✅ Job Stability – Join a trusted leader in the industry, expanding into broader facility maintenance services.